Access to both platforms is step-free, and although the station is unstaffed (so ticket must be purchased on the train), ramps are available for access to the trains from the platforms. The station has basic shelters on each platform (which are offset from each other) and train running details are provided via automatic announcements, timetable posters and CIS displays.[1]
As of the May 2023 timetable change, the station is served by two trains per hour between Leeds and York via Harrogate and Knaresborough all week (including Sundays). Additional services operate at peak time, whilst the evening service drops to hourly and the last two eastbound trains terminate at Harrogate. All services are operated by Northern Trains.[2]
^ abStations in Middlesbrough, Redcar and Cleveland, and Stockton-on-Tees are considered part of North East England, while stations in the unitary areas of York and North Yorkshire are considered part of Yorkshire and the Humber.
^Stations in North Lincolnshire and North East Lincolnshire are considered part of Yorkshire and the Humber, while all other stations are considered part of the East Midlands.