American telecommunications company
Liveops Company type Private Industry Customer Service Founded 2000; 24 years ago (2000 ) Founders Steve Doumar Doug FeirsteinWendell Brown Bill Trenchard Headquarters Area served
United States Key people
Greg Hanover, CEO Number of employees
350 full time plus 25,000 work-at-home agents Website www .liveops .com
Liveops is a contact center company based in Scottsdale, Arizona . It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard,[1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida .[2] [3]
In 2015, the company moved its headquarters to Scottsdale. Liveops provides U.S.-based agent services for insurance, health and human services, and retail customers.
Liveops was one of the first "gig economy " companies and the work-at-home virtual workforce industry,[4] and it has been featured at an INSEAD Case Study at Harvard Business Review .[5] As of 2016, Liveops employed a large work-at-home workforce with over 25,000 temporary, work-at-home employees, and its cloud platform had processed more than one billion minutes of customer service interactions.[6] [7]
History
In 2003, Florida-based Liveops merged with California-based CallCast, renaming CallCast as Liveops, and moving its headquarters to Redwood City, California in 2004.[8]
In 2006, Liveops named former eBay COO Maynard Webb as its CEO .[8]
In 2011, Liveops named former Sybase president Marty Beard as its new CEO.[9]
In 2014, BlackBerry poached Marty Beard as their new COO[10] and Liveops named former ShoreTel VP Vasili Triant as its new CEO.[11]
In July 2015, Liveops relocated their headquarters from Redwood City, California to Cedar Park, Texas .[12]
In October 2015, Liveops opens new Agent Services headquarters in Scottsdale, AZ.[13]
In December 2015, Liveops announced that Marlin Equity Partners would acquire the Liveops Cloud Platform business.[13]
In December 2016, Keith Leimbach was named CEO.[13]
In September 2017, Liveops named former COO, Greg Hanover, CEO.[14]
Funding
Liveops is a venture backed startup that has received over $50 million in venture capital funding.[when? ]
CallCast (which merged with Liveops) raised a $1 million Series A funding round in January 2002 with funding from Scott Banister , Wendell Brown , Reid Hoffman , Josh Kopelman , and Bill Trenchard.
Liveops raised a $22 million Series B round on April 1, 2004 led by Menlo Ventures and CMEA Capital.
On February 13, 2007 the company raised a $28 million Series C round from Menlo Ventures, CMEA Capital, Benchmark , and Michael Dearing.
References
^ "LiveOps Company History" . LiveOps.com. January 1, 2014. Archived from the original on March 4, 2016. Retrieved May 15, 2015 .
^ Botsman, Rachel (December 1, 2014). "Nine start-ups to rock your world" . Australian Financial Review. Retrieved April 22, 2015 .
^ "LiveOps, Inc.: Private Company Information - Businessweek" . Archived from the original on 2015-05-19. Retrieved 2015-04-23 .
^ "Learn About the History of LiveOps" . Archived from the original on 2016-03-04. Retrieved 2015-05-16 .
^ Stouras, Konstantinos I.; Girotra, Karan; Netessine, Serguei (October 1, 2014). "LiveOps: The Contact Centre Reinvented" . INSEAD Business School Case 6097.
^ "LiveOps to Present and Exhibit at International Cloud Computing Expo - Yahoo Finance" . finance.yahoo.com . Archived from the original on 2013-11-05.
^ "Agents on Demand | LiveOps, Inc. | Call Center Services" . Archived from the original on 2017-06-06. Retrieved 2016-02-11 .
^ a b Barry, David (April 1, 2010). "The $100 Million Revenue Club: LiveOps Checks Off IPO Boxes" . Wall Street Journal. Retrieved April 22, 2015 .
^ Kim, Elizabeth (June 21, 2011). "LiveOps names Marty Beard president, CEO" . Silicon Valley Business Journal. Retrieved April 22, 2015 .
^ Martinez, Juan (July 21, 2014). "BlackBerry poaches former LiveOps CEO Marty Beard" . TechRadar. Retrieved April 22, 2015 .
^ "Vasili Triant | LiveOps Cloud Contact Center | Call Center Software" . Archived from the original on 2015-09-12. Retrieved 2015-04-23 .
^ "LiveOps Announces New Cedar Park, Texas Corporate Headquarters" . www.businesswire.com . 2015-07-30. Retrieved 2020-09-08 .
^ a b c "About us" . Liveops, Inc . Retrieved 2020-09-08 .
^ "MarketWired" . marketwired.com . September 7, 2017.
External links